ZapocutsZapocutsThese Terms and Conditions ("Terms") constitute a legally binding agreement between you, acting on behalf of the barbershop, salon, or comparable grooming business you represent ("Partner", "Shop", "you", or "your"), and Zapocuts Private Limited, a company incorporated under the laws of India, doing business as Zapocuts ("Company", "we", "us", or "our"), governing your access to and use of the Zapocuts Partners mobile application and its associated backend services, APIs, and onboarding process (together, the "Services").
The Services are built exclusively for business use by barbershops, salons, and comparable grooming businesses and the owners, managers, and staff a Partner authorises to operate the Services on its behalf ("Authorised Users"). They are separate and distinct from the consumer-facing Zapocuts mobile application, which is governed by its own terms available at zapocuts.com/terms-condition/app.
BY REGISTERING FOR, ACCESSING, OR USING THE SERVICES, YOU REPRESENT THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, ON BEHALF OF YOURSELF AND THE SHOP YOU REPRESENT. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.
We may amend these Terms at any time as described in Section 19. Your continued use of the Services after an amendment takes effect constitutes acceptance of the amended Terms.
"Appointment" means a booking made through the Services or the consumer-facing Zapocuts platform for a Customer to be served by your Shop at a specified date and time.
"Authorised User" means an individual — an owner, manager, or staff member — whom you permit to access and use the Services under your Shop's account.
"Customer" means an individual customer of your Shop, whether or not they use the separate consumer-facing Zapocuts application, whose information is made available to you through the Services in connection with a queue entry, Appointment, chat conversation, or review.
"Customer Data" means personal data about a Customer that the Services make available to you, including but not limited to name, visit history, appointment and queue details, chat messages, and review content.
"Partner Content" means any information, images, text, or other content that you or your Authorised Users submit, upload, or make available through the Services, including Shop photographs, descriptions, service listings, and hours.
To register for and use the Services, you represent and warrant that: (a) you are at least 18 years of age; (b) you are an owner or authorised representative of the Shop with actual authority to bind it to these Terms; (c) the Shop is a lawfully operating business, and the GSTIN, trade licence number, and other registration information you provide during onboarding is accurate, current, and belongs to the Shop; (d) your use of the Services will comply with all applicable law; and (e) all information you provide to us, now and in the future, is and will remain true, complete, and accurate, and you will promptly update it if it changes.
We rely on these representations without independently verifying them against government registries. Misrepresenting any of them is a material breach of these Terms and may result in immediate suspension or termination of your account under Section 14, in addition to any other remedy available to us.
Access to the Services requires submitting a Partner Waitlist application and completing our onboarding process. Approval of a Partner Waitlist application is entirely at our discretion. We may approve, reject, or request further information regarding any application for any lawful reason, including that we are unable to verify the business information provided, and we are under no obligation to explain a rejection. Approval may be reversed, and access suspended or terminated, if we later determine that registration information was inaccurate or that the Shop does not meet our onboarding criteria.
You are responsible for keeping your onboarding information (Shop details, barbers, chairs, services, and hours) accurate and up to date within the Services.
Each Shop is provisioned a single account, secured by credentials issued through our identity provider. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including activity by any Authorised User you permit to access it. You must notify us immediately at business@zapocuts.com if you become aware of any unauthorised access to or use of your account. We are not liable for any loss or damage arising from your failure to safeguard your account credentials, but we will not unreasonably withhold assistance if your account is compromised.
You are responsible for the conduct of every Authorised User you permit to access the Services on your Shop's behalf, and for ensuring each Authorised User complies with these Terms.
The Services provide tools to help you operate your Shop's front-of-house and customer-relationship operations, including: walk-in and Appointment queue management; arrival verification by QR code or one-time code; in-app chat with Customers; display of Customer reviews; Shop profile, hours, and photo management; barber, chair, and service-catalogue management; push notifications; and an analytics dashboard summarising your Shop's own operational activity.
The Services do not currently process payments, charge Customers on your behalf, or handle Shop revenue in any form. Any payment arrangement between you and your Customers is a matter solely between you and them, and is not facilitated, guaranteed, or warranted by the Company.
Analytics figures shown in the Services (such as no-show rate, repeat-customer rate, or utilisation metrics) are computed from your Shop's own operational data for informational purposes only. They are not audited, do not constitute financial or business advice, and are not a warranty or prediction of future business performance. You are solely responsible for any business decisions you make based on them.
We may add, modify, or discontinue any feature of the Services at any time, subject to Section 19.
Use of the Services is currently provided free of charge. We reserve the right to introduce fees, commissions, or subscription charges for the Services, or particular features of the Services, in the future. If we do so, we will provide you with at least thirty (30) days' advance notice through the Services or by email before any such fee becomes applicable to your account, and you will have the opportunity to discontinue use of the affected feature before the fee takes effect.
You retain ownership of Partner Content you submit. By submitting Partner Content, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, display, and distribute that Partner Content solely: (a) within the Services; (b) on customer-facing Zapocuts surfaces (including the consumer-facing Zapocuts application and website) so that Customers can discover and evaluate your Shop; and (c) for the Company's own internal analytics, quality-assurance, and product-development purposes. This licence continues for as long as the Partner Content remains associated with your Shop profile, and terminates within a commercially reasonable period after you remove the content or your account is closed, except to the extent retained in routine backups or as required by law.
You represent and warrant that you own or have all necessary rights to submit Partner Content, and that it does not infringe any third party's intellectual property, privacy, or other rights, and does not violate any applicable law.
This section is essential to your use of the Services and is incorporated by reference into our Privacy Policy. Customer Data is made available to you solely so you can serve the Customer to whom it relates. In consideration for that access, you agree that you will:
(a) use Customer Data only to provide services a Customer has requested from your Shop, and for no other purpose;
(b) not copy, export, download, or otherwise remove Customer Data from the Services in order to contact a Customer outside the Services (including unsolicited SMS, WhatsApp messages, calls, or email), unless the Customer has independently given you consent to be contacted that way, separate from and unconnected to the Services;
(c) not sell, rent, disclose, or otherwise transfer Customer Data to any third party, except where the Customer has directed you to do so or applicable law requires it;
(d) implement reasonable safeguards to restrict access to Customer Data to Authorised Users who need it to serve that Customer;
(e) comply with the Digital Personal Data Protection Act, 2023, and all other applicable data-protection law with respect to your own use of Customer Data, in your capacity as an independent data fiduciary for that use; and
(f) promptly notify us at privacy@zapocuts.com of any actual or suspected unauthorised access to, or misuse of, Customer Data through your account.
We may investigate suspected violations of this Section 8, and may suspend or terminate your access to the Services immediately, without prior notice, if we reasonably believe a violation has occurred. Your indemnification obligations for a breach of this section are set out in Section 17.
Customers may post reviews about your Shop through the Services or the consumer-facing Zapocuts platform. You may not manipulate, incentivise, coerce, or offer any benefit in exchange for a review, positive or otherwise, and you may not retaliate against a Customer, or refuse them service, because of a review they have posted. We may remove reviews, or take action against your account, if we determine in good faith that a review was fraudulently obtained, or that this section has been violated.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use the Zapocuts Partners application on a device you own or control, solely for your Shop's internal business purposes in connection with the Services. This licence terminates automatically if you violate these Terms, or when your account is closed.
You must not, and must not permit any Authorised User or third party to: (a) access or use the Services for any purpose other than operating your Shop's legitimate front-of-house and customer-relationship activities; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the application or backend services, except to the extent such restriction is prohibited by applicable law; (c) circumvent, disable, or interfere with the arrival-verification, queue-ordering, or access-control mechanisms of the Services; (d) create fraudulent queue entries, Appointments, or arrivals, or otherwise manipulate the Services to misrepresent your Shop's operations or performance; (e) scrape, harvest, or otherwise systematically extract Customer Data, or use any automated means to access the Services, other than through the application itself; (f) upload Partner Content that is unlawful, defamatory, obscene, or infringing; (g) impersonate any person or entity, or misrepresent your affiliation with your Shop; (h) interfere with or disrupt the integrity or performance of the Services or any data contained in them; or (i) use the Services in any manner that could damage, disable, overburden, or impair our infrastructure or that of our service providers.
The Services, including all software, application design, user interface, text, graphics, logos, and the "Zapocuts" and "Zapocuts Partners" names and marks, are and remain the exclusive property of the Company and its licensors, and are protected by applicable intellectual-property law. Nothing in these Terms grants you any right, title, or interest in the Services or our intellectual property, other than the limited licence in Section 10. You must not use our name, logo, or trademarks without our prior written consent.
The Services rely on and integrate with third-party service providers, including Microsoft Azure (image storage), Google Firebase (push notifications, analytics, remote configuration), Google Maps Platform (map display), and Mixpanel (product analytics). Your use of features that rely on these providers is also subject to their own applicable terms. We are not responsible for the availability, performance, or conduct of any third-party service, and any dealings you have with a third-party provider are solely between you and that provider.
These Terms remain in effect for as long as you use the Services. You may stop using the Services, and request closure of your account, at any time by contacting business@zapocuts.com.
We may suspend or terminate your access to the Services, in whole or in part, immediately and without prior notice, if: (a) you breach any provision of these Terms, including Sections 2, 8, 9, or 11; (b) we reasonably suspect fraud, misuse of Customer Data, or conduct that harms Customers, other Partners, or the Company; (c) required to do so by law or by a competent authority; or (d) we discontinue the Services generally, in which case we will provide reasonable advance notice where practicable.
Upon termination, your right to access the Services ceases immediately, and we may delete or de-provision your Shop's data in accordance with our Privacy Policy, except to the extent we are required or permitted to retain it by law. Sections 1, 7, 8, 12, 14, 16, 17, and 19 through 25 survive termination.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. We do not warrant or guarantee any particular volume of Customers, bookings, revenue, or business outcome from your use of the Services. We are not responsible for the accuracy of information a Customer provides, or for a Customer's failure to honour a queue entry or Appointment.
Nothing in this section limits any warranty or right that cannot lawfully be excluded or limited under applicable Indian law.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE COMPANY'S AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO THE COMPANY FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) TEN THOUSAND INDIAN RUPEES (₹10,000).
This limitation does not apply to: (i) your indemnification obligations under Section 17; (ii) liability arising from a party's fraud, gross negligence, or wilful misconduct; (iii) either party's breach of the other's intellectual-property rights; or (iv) any liability that cannot lawfully be limited or excluded under applicable Indian law.
You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your breach of these Terms, including Sections 2, 8, 9, or 11; (b) your or any Authorised User's misuse of Customer Data; (c) any inaccurate representation you made during registration or onboarding, including regarding your GSTIN, trade licence, or business legitimacy; (d) Partner Content you submit; or (e) your violation of any applicable law or the rights of a third party, including a Customer.
We maintain certain data you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of them. Although we perform regular backups, you are solely responsible for all data you transmit or that relates to any activity you have undertaken using the Services. You agree that we have no liability to you for any loss or corruption of such data, and you waive any right of action against us arising from such loss or corruption, to the extent permitted by applicable law.
Your use of the Services, including any onboarding declaration you accept and any notice we send you electronically, satisfies any legal requirement that such communications be in writing, to the extent permitted under the Information Technology Act, 2000, and the Indian Contract Act, 1872.
We may modify, suspend, or discontinue any part of the Services at any time. We may also revise these Terms from time to time. The application checks a cryptographic version marker for this document and will require you to review and accept material changes before continuing to use the Services. Your continued use of the Services after a revision takes effect constitutes your acceptance of the revised Terms; if you do not agree, you must stop using the Services.
These Terms, and any dispute arising out of or in connection with them or the Services, are governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties will first attempt in good faith to resolve it through informal negotiation for a period of thirty (30) days from the date one party gives the other written notice of the dispute.
If the dispute is not resolved within that thirty (30) day period, it will be referred to and finally resolved by arbitration administered by a sole arbitrator, appointed by mutual agreement of the parties or, failing agreement, in accordance with the Arbitration and Conciliation Act, 1996, applying the UNCITRAL Arbitration Rules. The seat and venue of arbitration will be Guwahati, Assam, India, and the language of the arbitration will be English. The arbitrator's award will be final and binding on the parties, and judgment on it may be entered in any court of competent jurisdiction.
Nothing in this section prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction. Subject to the arbitration agreement above, the courts of Guwahati, Assam, India will have exclusive jurisdiction over any matter not subject to arbitration.
Each party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.
Neither party will be liable for any failure or delay in performance under these Terms resulting from causes beyond its reasonable control, including acts of God, natural disaster, war, terrorism, riot, labour disturbance, governmental action, epidemic, or failure of telecommunications, internet, power, or third-party infrastructure.
You may not assign or transfer these Terms, or any right or obligation under them, without our prior written consent. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganisation, or sale of assets.
If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy and any onboarding declaration you accept, constitute the entire agreement between you and the Company regarding the Services, and supersede any prior agreements regarding the same subject matter. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
Notices to you may be given by email to the address associated with your account, or by an in-application notice, and are deemed received when sent. Notices to us must be sent to the address below.
Zapocuts Private Limited 1, Hutum's Complex, Bishnu Rabha Path Guwahati, Assam 781040, India Email: business@zapocuts.com · contact@zapocuts.com Phone: +91 86387 26046
For privacy-related requests and grievances, contact the Grievance Officer at privacy@zapocuts.com, as further described in our Privacy Policy.